So it turns out that, after having my screen replaced in my Mac Book Pro once already, I have to get it replaced again. I am, to say the least, a little cheesed at Apple support at the moment.
The back story: I was using my MBP, working away, and all the sudden my screen gets covered in vertical pink bars. Like every other pixel column was pink and the rest were normal. I took it to the store and they said they needed to replace the screen (clamshell replacement they called it). They had my computer for 5 days. It was really annoying having to go back to my PC that had none of my files on it.
Anyways, I suffer through it and get my MBP back with a shiny new top on it (they couldn’t save my stickers, oh well). Everything is fine for a couple weeks and then the vertical lines come back. But inlike last time, it was only for a few moments. OK, I thought to myself, a slight hiccup.
Only it happened again. And stayed for a few minutes. And again, for a few hours. And finally, it spat out blue vertical lines at me so I took it back to the apple store.
The tech (the same one who worked on it before) said that sometimes new and old hardware can cause degradation, and that I needed to replace the clamshell again.
Fine, I said. But this time I keep my laptop. He said they would order the part and let me know when they had it. Super, I thought to myself.
Skip to today, the Apple store calls and says they have the part. I call back and ask how long it would take to swap it out (last time the tech said it was simple, once they get the part). The man on the other end said that, if I drop it off Saturday, I may have it back by middle of next week. If I drop it off today, Thursday, I may have it by Monday.
Fuck. That. Noise.
Why, if this is a repeat repair, was this not given a little higher priority? Also, since they have the part, it shouldn’t take that long (according to the first tech I spoke too), so why the long wait?
Other people ahead of me, the man said. Somehow, this did not make me more understanding. I can not afford to have my system down for 5 days again, and this plea fell on deaf ears. Erg.
So what am I to do?
Well, the vertical line thing isnt happening at the moment. Im taking that as a sign that my system doesn’t want to go back again, since its behaving properly now (much like my kids do after I threaten them with chores and/or face washing). So I think, for the next day or so, I will keep working. I have five days (the length of time they keep the part in-store) to drop of my system so I will probably leave it over the weekend and, hopefully, be able to pick it up Monday morning.
I just really expected the Apple Store to be a little more sensitive to my situation, much like their adverts claim they are. Oh well, it would be the first time an ad was misleading. It just sucks it cost me 5 unproductuve days to find this out.
-Cheers