Disgruntled about Geek Squad and the rumors flying around them? Well take heart; another will rise to take their place as Top Geeks.
As I was cruising around the web, I was looking at how many people actually had problems with Geek Squad. Not just the rumors and stories floating around on Digg and various message boards, but also in the newspapers. It seems that the one story about a GS member recording a customer in the shower with a cell phone just opened the floodgates to all the horror stories about their services and prices.
An alternative, I thought, was needed in lieu of the smartly dressed support specialists, and I believe the answer is a company called 888 Geek Need. While I have not had reason to call them, they seem to be a reasonably intelligent service handling the majority of common computer issues. Instead of coming to you house or haunting the nearby Best Buy, Geek Need is a phone service much like every other computer support service you have encountered. At $1.99 per minute, I am not sure that I would have need to use it; but then I’m more savvy than the average computer user and can usually solve my own problems. But for the majority of folks out there, it is a major help to just call someone and get a walk-through on fixing their system. Plus it also give them the chance to be part of the solution so that they only have to call them once and if the problem recurs, they can fix it on their own.
I am trying to find a way to more thoroughly test their service, but am at a road block. Perhaps I could send my friend a virus? Or accidentally remove some of his more important software drivers? Then I could conversationally suggest he call 888 Geed Need to fix the problem. But could I really do that to a friend just to test out something?
Yea, I probably could. After all, he did stiff me on a Christmas present 4 years ago.
If you have a need, head on over to the Geek Need support site to see what their about. Also, if you have any horror stories about Geek Squad please feel free to share them. I have never used their service (and probably never will) but I love hearing stories of loss and suffering…regarding computers.
Oh, and Doug? If you recieve any strange emails from me, just go ahead and run whatever I attached, OK?
-Cheers








